Shipping Services Available
- For online orders to anywhere in the US, we ship via UPS; Ground, 3 Day Select, 2nd Day or Overnight. These are pre-paid and added to invoice. If you need an overnight order or Saturday Delivery, please call us at 406-586-5105.
- Motor Freight is sent pre-paid and added to invoice.
- For online orders to Canada, we ship via UPS Ground, Worldwide Standard, Worldwide Express, Worldwide Express Plus, or Worldwide Saver. These are pre-paid and added to invoice.
- INTERNATIONAL ORDERS: Please be aware that your order may be subject to additional charges for duties and taxes by the destination country. These charges are beyond Action Lighting’s control. By placing your order, you agree to pay any and all taxes and duties which may apply. If you refuse delivery of shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
- We do not calculate the shipping charges online for international orders outside of the U.S. Once you place and pay for your order, we will process the order, calculate shipping charges and contact you for approval. We will not ship or charge your card for shipping until you have approved the transaction. If you have questions, please contact us at 406-586-5105.
Shipments
- Orders received after 12:00-Noon will ship the following business day.
- While we make every effort to get your packages to you by your desired date, we cannot guarantee the timely arrival of your package. Please note neither the shipping company nor Action Lighting, Inc. can accept responsibility for delays due to weather.
- Shipping rates are determined by total weight and dimensions of the packages and the zip code of the destination. We use current UPS shipping tables to determine cost of shipping. The shipping rate quote in the shopping cart is an estimate and is valid for most orders. However, occasionally there may be other fees involved, including Residential Delivery and/or items oversize or overweight.
- All Orders Ship F.O.B. Bozeman Montana.
Return Policy
Action Lighting has the following Return Policy:
- Please call Customer Service (406-586-5105) or email CustomerService@ActionLighting.com for a Return Authorization Number (RMA#). Items returned MUST have an RMA# or they will be refused at the shipper's expense. All returns must be shipped within 10 days of receiving the RMA#. Returns must be in the original un-damaged packaging or carton. A note describing the reason for the return must also be included inside each carton. The RMA# must be clearly written on the outside of all cartons being returned.
- Returns received WITHIN 30 DAYS of Original Purchase Date will receive full merchandise credit or refund.
- Merchandise ordered by a customer and returned within 1 year of the original purchase date WILL incur a 20% restock fee.
- Returns made after 1 year of purchase date will not be accepted or given credit.
- Holiday merchandise must be returned 15 DAYS PRIOR to intended Holiday. NO RETURNS FOR HOLIDAY MERCHANDISE WILL BE ACCEPTED AFTER THE INTENDED HOLIDAY.
- Special Order merchandise is NOT returnable.
ALL ACCEPTED RETURNS WILL BE REFUNDED TO THE ORIGINAL FORM OF PAYMENT OR GIVEN MERCHANDISE CREDIT.
Warranty Policy
Action Lighting has the following Warranty period: 1 year from the original date of purchase.
Action Lighting warrants our products to be free from defects that cause them to fail under NORMAL use, following all included instructions, during the warranty period. Should failures happen during this time, we will accept those defective or non-working products and replace them, refund the original form of payment or give merchandise credit based upon customer request.
Action Lighting Limits of Liability that void the warranty:
- Deterioration due to normal wear and tear.
- Damage caused by acts of nature.
- Damage caused by impact with other objects, dropping, falls, spilled liquids, or immersion in liquids.
- Damage due to electrical overloads or short circuits.
- Damage caused by accident, improper care or negligence.
- Damage caused by any other misuse, abuse, mishandling, or misapplication.
Note On LEDs:
- LED technology is changing rapidly. LEDs are made in lots and sorted into bins based on wavelength ranges that achieve colors. Products ordered at different times may not have the same color appearance due to these variations.
Damage or Shortage
Thoroughly check your order upon arrival. In the event your order arrives with visible damage, document damage with delivery carrier. Call Action lighting to file damage claim. Report any shortage to Action Lighting within 5 working days of receipt, after 5 days shortage claims will be denied. Replacements will be shipped at no shipping charge.